At Chapi Tours, we believe that planning a trip should feel exciting, simple, and stress-free. That’s why our deposit and payment process is designed to be transparent, flexible, and secure, giving you complete peace of mind from the moment you book your tour with us.
Whether you are joining one of our signature cultural experiences, a private countryside journey, or an adventure through Vietnam’s breathtaking landscapes, our friendly team and smooth payment options ensure everything is easy — so you can focus on looking forward to your trip, not worrying about the booking process.
Below, we’ve answered the most common questions travelers ask about deposits and payments with Chapi Tours.
Frequently Asked Questions (FAQs)
Q1: Can I book and pay a deposit online?
Yes, absolutely! You can reserve your tour and pay your deposit online through our secure payment link. We accept major credit and debit cards, and the process is quick, protected, and user-friendly. Once your payment is completed, our team will confirm your booking and assist you with next steps.
Q2: How do I make a payment for my reservation?
To secure your booking, a small deposit of 10–30% (depending on the tour type) is required. The remaining balance can be paid later through:
✅ Credit or debit card
✅ Bank transfer
✅ PayPal
✅ Cash or card payment upon arrival (for selected tours by prior agreement)
We’re happy to discuss the most convenient option for you.
Q3: How much deposit is required?
Our standard deposit ranges from 10% to 30% of the total tour cost. Smaller day tours usually require a 10% deposit, while multi-day tours and customized itineraries may require 20–30% to confirm services such as hotels, transport, and guides.
Q4: When will I receive my booking confirmation?
After we receive your booking and deposit, we will send your official confirmation by email. In most cases, you’ll receive it within a few hours, and no later than 24 hours during weekends or holiday periods. We keep you updated every step of the way.
Q5: Is my online payment secure?
Yes — protecting your information is extremely important to us. Our online payment system uses encrypted processing and international-standard security protocols to ensure your card details remain fully protected at all times.
Q6: Can I get assistance while making a payment?
Of course! If you need help or have technical issues, our support team is available to guide you through the process by email, WhatsApp, or phone.
Q7: When do I pay the remaining balance?
For most tours, the remaining balance is due 14–30 days before your start date.
For late bookings or last-minute reservations, payment terms may be adjusted to fit your timeline. We always communicate clearly so there are no surprises.
Q8: How are refunds processed?
If a refund applies under our cancellation policy, it will be returned using the same method you originally paid with. Processing times vary depending on banks and payment providers, but our team will notify you once the refund is issued.
Q9: Can I request a flexible or customized payment plan?
Yes — we understand that every traveler’s situation is different. We are happy to arrange flexible payment schedules, especially for long trips, family bookings, or early reservations.
Q10: What if I need to change or cancel my booking?
We know travel plans can change. Our change and cancellation conditions are fair, reasonable, and clearly communicated before booking. We will always do our best to minimize costs and help you adjust your plans smoothly.
Our Promise to You
At Chapi Tours, our deposit and payment approach reflects our values:
✅ Honesty and transparency
✅ Flexibility whenever possible
✅ Secure and reliable payment options
✅ Friendly support from real local experts
We want you to feel confident, supported, and excited from the moment you decide to travel with us.
