Privacy Policy of Chapi Tours
Last Updated: November, 2025
At Chapi Tours, your privacy matters. When you travel with us, enquire about a tour, request a visa, subscribe to updates, or browse our website, you trust us with your personal information—and we take that responsibility seriously.
This Privacy Policy explains how we collect, use, protect, store, and share your information in accordance with Vietnamese data protection laws, including Decree No. 13/2023/ND-CP, and, where relevant, international standards such as GDPR.
By using our website, booking a tour, or communicating with us, you agree to the practices described in this policy.
1. Purpose of This Policy
This Privacy Policy outlines:
- what personal information we collect
- how and why we use it
- who we may share it with
- how we keep it secure
- your rights and choices
Our goal is to be transparent, respectful, and responsible in everything relating to your data.
2. Who This Policy Applies To
This policy applies to:
✅ Travellers booking or enquiring about tours
✅ Users of our website, email, WhatsApp, social media, or chat systems
✅ Newsletter subscribers
✅ Visa assistance customers
✅ Business partners, suppliers, and travel agents
This policy does not apply to third-party websites linked from our pages. We recommend reviewing their policies separately.
3. How We Collect Personal Information
We collect information in lawful, transparent, and fair ways, including when you:
- make an enquiry or booking
- request visa assistance
- complete forms on our website
- communicate by phone, email, WhatsApp, Zalo, or social media
- sign up for newsletters or promotions
- apply for employment or partnerships
You may choose to provide limited information, but this may affect our ability to deliver services (e.g., booking hotels or issuing visas).
4. What Personal Information We Collect
Depending on your interaction with us, we may collect:
Basic Contact Information
- name
- email address
- phone number
- country of residence
Travel & Booking Information
- travel dates and preferences
- accommodation needs
- passport details (for bookings/visas)
- payment and billing information
Optional Information
- dietary restrictions
- mobility considerations
- special occasion notes
Digital Usage Information
- IP address
- browser type
- device and session data
- pages visited on our site
Images & Media
Only if shared voluntarily or taken with consent on tours.
We do not collect sensitive personal data unless required for travel arrangements and only with explicit permission.
5. How We Use Personal Information
We use your data to:
✅ respond to enquiries
✅ process bookings and payments
✅ tailor travel recommendations
✅ arrange hotels, guides, transportation, and cruises
✅ provide visa processing support
✅ send trip updates and communications
✅ improve our services and website
✅ deliver marketing content (only if you opt-in)
We never use your information for unrelated purposes without consent unless required by law.
6. When We Share Personal Information
We may share necessary information with:
- hotels, transport operators, cruise providers
- local guides and service partners
- payment processors
- visa authorities (if requested)
- lawful regulatory bodies when required
We do not sell, trade, or rent your personal information—ever.
All partners receiving data must comply with confidentiality and data protection expectations.
7. Overseas Disclosures
As a travel company, some information may be shared with suppliers outside Vietnam—for example, to secure international cruise segments or hotel arrangements.
We ensure that overseas recipients:
- follow equivalent privacy standards, or
- receive information only with your informed consent.
8. How We Protect Your Information
We use physical, digital, and administrative safeguards, including:
🔒 encrypted systems
🔒 secure payment processing
🔒 restricted data access
🔒 staff confidentiality protocols
🔒 protected storage and backups
While no online transmission is 100% risk-free, we are committed to minimizing exposure.
9. Your Rights
You may request at any time:
✅ access to your personal information
✅ corrections to inaccurate data
✅ deletion where legally permitted
✅ to unsubscribe from marketing
Requests may be submitted by email, and we will respond within a reasonable timeframe.
10. Cookies & Website Tracking
Our website may use cookies to:
- improve browsing experience
- remember preferences
- analyse traffic and performance
You may disable cookies through your browser, but some features may not function optimally.
11. Children’s Data
We do not knowingly collect personal information from children under 16 without parental or guardian consent. If discovered, we will delete it promptly.
12. Updates to This Policy
We may update this Privacy Policy from time to time. When changes are made:
✅ the updated version will be posted on our website
✅ the “Last Updated” date will change
Continued use of our services means acceptance of the updated policy.
13. How to Contact Us
If you have questions, requests, corrections, or complaints, please contact us:
Chapi Tours Co., Ltd.
📧 Email: info@chapitours.com
📞 Phone / WhatsApp: +84 (0)9 3546 8386
🌍 Website: www.chapitours.com
🏢 Address: 5th floor, 152 Pho Duc Chinh str, Ba Dinh dist, Hanoi, Vietnam
We are committed to responding fairly, respectfully, and promptly.
